FAQ

  • Q: How is your customer support?
    A: We offer the same shipping, support, damaged items policy, return and refund policies and other customer support with our Amazon store. Besides, we offer 30-days return.

  • Q: What is the software that it comes with the FDM 3d printer?
       A: Qidi print.

     

    • Q: How do I change or cancel my order?

           A: If the order has not been shipped, we can help you to change or cancel the order. Please note that any orders that have already been shipped cannot be changed or canceled.

     

    • Q: Can I change my delivery address after placing an order?

           A: If you need to change your delivery address, you can contact us. If the order has not been shipped, we can help you to change your delivery address. Please be advised that your shipping address cannot be revised after the order has been shipped.

     

    • Q: How do I track my order?

           A: We will send you tracking number as soon as your order has shipped.