Warranty Statement

Last Updated: 2024/10/9

At QIDI, we want to ensure we provide great service to our customers. For this purpose, we have prepared a Warranty Statement to inform you of our procedures and how we intend to handle warranty requests.

To ensure a smooth process for warranty support, please properly keep your purchase receipt, invoice, and other relevant paperwork for your QIDI product as proof of purchase for any future service inquiries. This will help us provide fast and efficient service in case of a warranty claim. Please note that only purchase receipts issued by QIDI or distributors authorized by QIDI are valid for warranty. All refunds, returns, and replacements will only be processed after the original products have been received and inspected at our local warehouse.

Any warranty case must be submitted to our official After-sales Support Email: https://qidi3d.com/pages/warranty-policy-after-sales-support .

Please note that all return requests must be submitted to our official customer support first and the package must be returned to our designated address, otherwise you could be liable for the loss of the returned items. Any return that has not been confirmed and monitored by customer support might be lost.

Printer Packaging

The original packaging can provide the best protection for the products, and improper packaging may void warranty and be subject to charges. Pack the products according to our instructions to prevent damage in transit. QIDI will cover the cost of return shipping caused by product quality issues during the warranty, but you will be responsible for the returned product's packaging and any damage occurring in transit caused by improper packaging. We highly recommend that you keep the original packaging box and packing materials in case you need to return the product for warranty service.

Return and Refund Policy

We are happy to accept your request for return service in any of the following circumstances:

  • Within 30 calendar days of receiving a product which has critical failures, manufacturing defects, or any functionality issues.
  • Within 15 calendar days of receiving a product which has sustained substantial damage in transit, provided that the damage proof issued by the carrier can be provided to QIDI.
  • Within 15 calendar days of receiving a product which is unopened, unactivated, and is still in its new condition.

If you return a product based on a reported issue, the product will be inspected before the refund is processed. If no issue is found after testing, QIDI will charge the shipping fee for each returned item. The shipping fee will be deducted from the total refund amount.

Shipped goods must be returned to our warehouses/designated places before we proceed with the refund. We will deduct related costs for any missing parts, such as accessories, cables, or filaments, from the total refund amount.

You are responsible for shipping charges for non-defective items like clogged hotends/extruders within 30 calendar days of receiving the product.

Repair Policy

QIDI will provide warranty service for products under warranty that exhibit performance failures due to non-customer-induced damage or manufacturing errors.

  • The product is normally used but has non-customer-induced damages or failures.
  • The product has function failures due to manufacturing errors or workmanship.

Warranty Period

The general warranty period starts from the date of receiving the product. Normally, the warranty period is 1 year.

Limited Warranty Period - 3 Months

Some products and components have a limited warranty period of 3 months. These include:

  • Extruder (excluding the extruder gear assembly)
  • Complete hotend assembly and its parts

Consumable Parts with No Warranty

Consumables, which are items subject to wear and tear during normal use, include:

  • Nozzle
  • Extruder gear assembly
  • Build plates and accessories
  • PTFE tubes and connectors
  • Filament cutter, scrapers, wipers, etc.

These items are not covered under warranty but can be replaced if they fail due to manufacturing defects during the warranty period of the printer.

Warranty in Other Regions

If your country has consumer laws requiring a longer warranty period, QIDI will abide by local regulations.

Amendment

We reserve the right to modify this policy at any time. We will notify you of changes through our website at least 14 days before the new policy becomes effective.