Return and Refund Policy

We have a 30-day return policy, all returns must be within 30 days from the date the goods are delivered to the designated delivery address.

We will bear the shipping cost for the returned goods due to logistics damage, product problems, or sending the wrong goods. Otherwise, the buyer will bear the shipping cost.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you need to return the goods, please contact us via email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When returning the goods, please put the goods in the original packaging safely, including all parts. After we receive your goods, we will process your refund within three working days.

Company:

DI JIA TECHNOLOGY LIMITED

E-mail:

sales@qd3dprinter.com

Phone Number:

0086-15057599062

Warehouse Address:

No.29 Building, No.178, East 2 road, Gexiang New Area, Ruian Economic Development Zone, Ruian city, Zhejiang Province, China

 

 

  • Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

  • Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

  • Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

  • Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.